Shipping policy
SHIPPING POLICY
Last Updated: May 23, 2026
At Snifflee, we know how exciting it is to receive something special for your four-legged family member, and we work hard to make the delivery process as smooth and transparent as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note that processing times may be slightly longer during:
- holidays
- peak seasons
- promotional periods
- unexpected carrier delays
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times may vary depending on your location.
Estimated Shipping Windows:
- United States: 5–12 business days
- Canada: 7–14 business days
- United Kingdom: 5–10 business days
- Australia: 7–14 business days
- Europe: 6–14 business days
Please understand that shipping estimates are not guaranteed and may occasionally be affected by customs processing, weather conditions, or courier disruptions outside of our control.
Tracking Information
Once your order ships, you will receive a tracking number via email.
Please allow up to 48–72 hours for tracking updates to appear within the courier system.
Incorrect Shipping Information
Customers are responsible for ensuring that shipping details are entered correctly at checkout.
Snifflee is not responsible for:
- delays caused by incorrect addresses
- failed delivery attempts
- lost packages due to incorrect customer information
If you notice an error in your shipping details, please contact us immediately at:
Lost, Delayed, or Stolen Packages
While we do our best to ensure safe delivery, Snifflee is not responsible for packages lost, delayed, or stolen after they have been marked as delivered by the shipping carrier.
If your package is significantly delayed or appears lost in transit, please contact us and we will do our best to assist you.
Customs & Import Duties
International customers may be responsible for customs fees, import duties, taxes, or other charges imposed by their local government.
These charges are not included in the product or shipping price and are the responsibility of the customer.
Delivery Delays
Shipping carriers may occasionally experience delays due to:
- weather conditions
- customs inspections
- transportation disruptions
- high shipping volumes
We appreciate your patience and understanding in these situations.
Contact Us
If you have any questions regarding your shipment or delivery, feel free to contact us: